Reporting to the Operations Manager and Managing Director, the Head of Housekeeping is responsible for ensuring the White Mountain Chalets product and cleaning standards are consistently delivered across the company at all times.
Salary: |
€1,975 per month (gross) |
Days off: |
2 days a week (most probably 1 full day and 2 half days) |
Dates: |
End of November to end April (exact dates TBC) |
Benefits: |
- Local area lift pass
- Ski or snowboard hire
- Accommodation
- Meals (1 meal a day when working)
|
We are a luxury chalet company, based in the resort of St Martin de Belleville in the 3 Valleys ski area. We operate 6 boutique ski chalets each with chef, host and driver teams. We have a staff of around 25, including management. We are an owner operated business, now in our tenth year and we have developed a reputation for a luxurious yet friendly catered chalet service that is tailored to our guests’ needs. We have a passion for delivering the highest levels of service to our clients and our success depends on us finding the right team who share our passion. We are seeking professional, motivated people with the desire to deliver the best possible standards.
The Senior Resort Assistants role is to support the Head of Maintenance and to provide an effective and comprehensive driving service for all clients, as well as supporting the chalet teams. You must therefore have extremely high standards and take pride in your work. This will require a strong work ethic and an ability to self-motivate and manage responsibilities without constant guidance. As a chauffeur, you will be a regular point of contact for our guests on a daily basis so you must have a passion for providing excellent service and always putting the guests’ needs first. Being such a client facing role, you must have great social and conversational skills and enjoy working as part of a team.
You will be fully supported by our management team, who will meet with you regularly and make regular checks on chalets, vehicles etc. You therefore have the full support of management at all times if there are problems that need sorting out; however, our employees will be expected to work on their own initiative and be capable of using their organisational skills to ensure the guests’ needs are always met – our employees are our biggest asset and the face of our company and make a real difference to our success.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Full UK or European/French driving license
- Must be at least 21 (for vehicle insurance purposes)
- Previous experience of driving large vehicles and on snow is highly desirable
- Fluent English – both written and spoken
- Excellent time management and organisational skills with a ‘nothing is too much trouble’ attitude
- Good interpersonal skills and able to converse at all levels with colleagues and guests
- Able to work on own initiative as well as being a team player
MAIN RESPONSIBILITIES
- Back up or vehicle allocation when Head of Maintenance is off
- Covering supplies deliveries if Head of Maintenance is off
- Logging maintenance and vehicle issues if Head of Maintenance is off and liaising with Managing Director to liaise with Maintenance Man – will have
- Maintenance phone these days
- Driver phone shifts
- Driver rota and vehicle management - supported by Head of Maintenance
- Guest ski pass collection as required
- Taking guests to ski shop on arrival as required for ski hire and also to the slopes to meet instructors and ski schools
- Delivering supplies as directed by Head of Maintenance
- Driving clients to/from chalet, ski slopes and local shops/attractions
- Driving staff to/from work
- Responsible for maintaining the vehicles in terms of: cleaning them inside and out on a regular basis and if any damage is caused or repair needing undertaken, informing maintenance management immediately
- Responsible for maintaining a sufficient fuel level in your vehicle to complete the shift period and ensuring a vehicle is not handed onto another member of staff without sufficient fuel
- Checking light bulbs, oil and screen wash on a regular basis
- Unload wine deliveries as and when they are delivered into chalets
- Responsible entirely for allocated card receipt upload and keeping safe – liaising with Office Manager as required
- Regularly sweeping stairs, driveways and terraces at chalets and clearing them when it snows as well as keeping chalet exteriors clean and tidy (clearing away glasses, rubbish etc.)
- Fitting and removing snow chains, as required, in order to drive safely around the resort
- Setting up/cleaning fires daily
- Stocking up log/kindle supply
- Changing over hot tubs on changeover days
- Checking hot tub chemicals daily
- Removing all rubbish and recycling from chalets on chef and hosts days off and helping chef and host with this when required throughout the week
- Responsible for taking the chalet laundry to the drop off point and collection of it several times throughout the week
If you'd like to apply for our Senior Resort Assistant postition please contact our team manager Nicki at nicki@whitemountain-chalets.com with your CV.