Booking Terms and Conditions
1. Booking Conditions
The following booking conditions, along with your invoice form the basis of your contract with White Mountain Chalets Limited (company number 08211285), whose registered office is at Unit 9, Woodbury Business Park, Woodbury, Exeter, EX5 1AY (“White Mountain Chalets””, “we” or “us”.) Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. “Booking” and “arrangements” means such chalet accommodation arrangements as we make for you. References to “departure” are to the start date of the arrangements we have contracted to provide.
Please note: We act as a principal in the sale of catered or self-catered chalet accommodation only bookings. The chalet accommodation arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
We can also offer assistance in booking additional services, such as lift passes and equipment hire. Where we do this we are acting as agent for the suppliers of these services and your contract for those arrangements will be with them and their booking conditions will apply.
Accommodation and additional services are separate stand alone bookings.
2. Making your booking
If you have a medical condition or a member of your party is a person of reduced mobility, please let us know before making a booking so we can ensure that the booking is suitable for you. See clause 19.
The first named person on the booking ("party leader") must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all members who are under 18 when the booking is made. By making a booking the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
We will send the party leader an invoice which will set out the key details of your booking (“invoice”). When you receive your invoice, please check all the details carefully to ensure that they are correct, as the invoice, together with (i) these booking conditions, and (ii) any confirmatory e-mail from us to you setting out the details of your booking, form the basis of the contract between you and us. Information contained in our website also forms part of the booking contract (subject to clauses 6 and 13 of these booking conditions). If there are any discrepancies in the invoice, please bring these to our attention within 7 days of issue. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. We reserve the right to amend any obvious errors in the invoice including those which concern the price. We will do this as soon as we notice the error but no later than 7 days after issuing the invoice and no later than 24 hours before departure in the case of late bookings.
No binding contract shall exist between us until a deposit or full payment (as applicable) has been received by us and we have confirmed your booking by issuing an invoice.
We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below.
We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Where you book additional services a binding contract with the supplier of those services comes into existence when an invoice is issued to the party leader. Your contract(s) with the supplier of those services will be subject to the law referred to in their booking conditions. Any dispute, claim or other matter which arises between you and any supplier must also be dealt with in accordance with those booking conditions
4. Deposit & confirmation
A deposit of 30% of the total chalet accommodation cost is payable at the time of booking (the “Deposit”). On receipt of the deposit, we will send you the invoice showing the arrangements booked, the balance payable by you and when the balance is due.
For bookings made within 10 weeks of departure full payment for the booking must be made immediately to confirm your reservation.
5. Balance payment
Where a deposit has been paid, the full and final payment of the balance (as shown on your invoice and/or any subsequent final balance invoice) must reach us not less than 10 weeks prior to the start date of your arrangements (the “due date”). You shall be liable for full cost of the booking as detailed on any such invoice, and for any additional payments incurred where the booking is subsequently amended by you (for example where additional guests or services are added or substituted at a later date). If payment is not received by the due date, we shall have the right to cancel the booking, retain any and all deposits paid and levy cancellation charges. Any money paid by or on your behalf to a travel agent, under or in contemplation of a contract with us, is held by the agent as agent for us until the date on which the agent pays the money to us.Payments must only be made to your travel agent in sufficient time for them to be paid to us by balance due date and not earlier even if your travel agent asks you to do so.
Although every effort is made to ensure that the prices quoted on the White Mountain Chalets website are accurate at the time of publication we cannot guarantee these prices and you must check the price of your chosen chalet at the time of booking, at which time the correct current price will be advised to you.
Once your booking has been confirmed we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable subject to the conditions set out in this clause, if our costs increase as a consequence of a change in (i) the cost of fuel or other power sources or (ii) the level of taxes or fees on the arrangements included in the contract imposed by third parties not directly involved in the performance of the arrangements including tourist taxes or (iii) the exchange rates relevant to the arrangements.
You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your booking.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your arrangements, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 10% of the total booking cost, clause 9 will apply on the basis the surcharge is a significant alteration. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund. Any surcharge must be paid with the balance of the holiday cost or within 14 days of the issue date printed on the invoice, whichever is the later.
Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.
Your booking e-mail and/or invoice will set out what is included in your booking. For the avoidance of doubt, your booking does not include the items on the following (non-exhaustive) list:
- Holiday insurance
- The cost of outbound and/or return travel from home to the chalet booked
- Lift pass, equipment hire and ski lessons
- Room supplements for reduced occupancy
- Evening meals on chalet chef and host days off
- Entertainment and provision of food and/or beverages to visitors to the chalet who are not listed on the invoice
7. Amendments by you
If you wish to change any details of your confirmed booking you must inform us as soon as possible and confirm the details in writing. We cannot guarantee that we will be able to meet your request to amend your booking. Where we can, an amendment fee may be payable, as advised at the time, together with any costs incurred by us or imposed or charged by our suppliers. Changes will only be effective once we have confirmed acceptance in writing. A change of dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Any changes made within 10 weeks of departure may (at our absolute discretion) be treated as a cancellation and cancellation charges will apply as detailed in clause 8. Changes may result in the recalculation of the booking cost where, for example, the basis on which the price of the original booking was calculated has changed.
8. Cancellation by you
You may cancel your confirmed booking at any time before departure. Cancellations must be notified to us by the party leader (or your travel agent) immediately in writing (sending the letter by recorded delivery, with the postal receipt kept as proof), at White Mountain Chalets Limited, Unit 9, Woodbury Business Park, Woodbury, Exeter, EX5 1AY and will only be effective when we receive the written notice of cancellation at our offices. In all cases of cancellation by you the deposit and any amendment charges will be forfeited. Cancellation periods are calculated from the date your written notification of cancellation is received in our offices.
As we incur costs from the time we confirm your booking the cancellation charges set out below will be payable.
If you are unwilling to travel for any reason, or you are unable to travel due to medical reasons cancellation charges will apply.
In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. If you cancel prior to the scheduled date of arrival at the chalet, the following cancellation fees expressed as a percentage of the total arrangement cost payable by the person(s) cancelling excluding any amendment charges will become immediately payable by you to us.
|Period before departure||Cancellation charge per person|
|More than 10 weeks||Deposit|
|Between 10 weeks and 8 weeks||50%|
|Between 8 weeks and 6 weeks||60%|
|Between 6 weeks and 4 weeks||80%|
|Within 4 weeks||100%|
If no written notice of cancellation is received and you and/or other members of your party do not travel, cancellation is deemed to have been received in respect of such persons on the scheduled day of arrival at the chalet. If a member of your party wishes to cancel, this may mean that the chalet is under occupied and could result in other members of your party having to pay any applicable supplements to retain the booking.
We reserve the right to re-sell any part of a cancelled booking and this does not affect its right to levy cancellation fees.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.
Special rules usually apply to the cancellation of additional services such as prepaid equipment hire, ski lessons and lift passes. Refunds are subject to the booking conditions of the supplier of such services. Refunds are not generally available in respect of extras that are booked but not used, or which are partially used.
You and your party should obtain travel insurance for this cancellation risk - see clause 15 Insurance.
9. Changes and alterations by us
We start planning the arrangements we offer many months in advance. Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Please bear in mind that Covid-19, Brexit and the measures and other action being taken by governments, public authorities and businesses to manage their effects is likely to have an impact on chalet accommodation arrangements for a considerable period of time.
We may, for example, be unable to provide certain advertised services or facilities as a result. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure.
Any impact which such measures / action has on your booking will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result.
In the event that your booking cannot proceed because your chalet accommodation is not available for any reason (except as set out below in this clause) and we are unable to provide a reasonable alternative, we will refund the payments you have made to us for your booking. We will not be responsible for any other expenses including without limitation, the cost of flights or any other form of transport.
Please note, a refund will only be provided where we are unable to provide your contracted chalet accommodation or a reasonable alternative in the circumstances referred to above. Without limitation you will not be entitled to a refund and cancellation charges are likely to apply where we can perform our contracted arrangements but you are unable or unwilling to travel to France for any reason. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home/local area and/or travel to or gain entry into France. The issue of advice or recommendations against travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not mean we are prevented from performing your arrangements but may instead affect your ability to travel. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your booked arrangements and will not entitle you to cancel without paying our usual cancellation charges.
Very rarely, we may be forced by "force majeure" (see clause 10) to change or terminate your arrangements after they have commenced but before their scheduled end. This is very unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers – save as set out above in this clause), pay you any compensation or meet any costs or expenses you incur as a result.
10. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation or expenses where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any situation within our reasonable contemplation, which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations may include, whether actual or threatened, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional adverse weather conditions, fire, the effect of the United Kingdom’s decision to leave the EU, and all events of a similar nature.
Force majeure includes the Covid-19 pandemic and its impact on travel. When we refer to the Covid-19 pandemic in these booking conditions, we mean the pandemic resulting from the illness or disease caused by the novel coronavirus which is now called severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) and any mutations or variants of the same and/or any other coronavirus (and its mutations and variants) which is treated as part of the same pandemic and/or another pandemic however described.
Notwithstanding the above, in circumstances where the UK Foreign and Commonwealth Office the French government or the governmental agencies in your home country restrict or advise against travel to France for your travel dates during the winter season 2022/2023 and you are unable to travel to you chalet as a result the provisions of clause 27 will apply.
11. Your responsibilities
You must accept responsibility for and agree to guarantee payment for (i) any chargeable services requested by you or any member of your party, and (ii) any damage or loss caused by you or any member of your party.
You and/or your party agree that any chalet accommodation provided as part of your arrangements is only for the use and enjoyment of the persons named on the invoice. You may not allow any other person to stay there, doing so will be in breach of your contract and will allow us to terminate your booking.
We shall be entitled to recover from you the cost of breakages (estimated if not precisely known) and/or damage to the chalet and/or other property (including but not limited to vehicles and equipment) caused (either with or without intent) by you or by any member of your party. We reserve the right to recover these costs from your credit/debit card. You undertake, for and on behalf of himself/herself and each member of your party, to behave in such a manner so as to not prejudice our reputation with the owners of our chalets, our suppliers or our other customers.
If, in our reasonable opinion, you or any member of your party behaves in such a way as to cause, or be likely to cause (i) danger, upset or distress to other guests, our employees or any third party; or (ii) damage to property, we shall be entitled, without prior notice, to terminate the booking of the person or persons concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We shall have no further contractual obligations towards such person(s). No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
12. White Mountain Chalets’ liability
In order to provide your arrangements, we operate catered and self-catered chalet accommodation on a seasonal basis which we contract from the accommodation owners. We do not ourselves own the accommodation. We undertake to use our reasonable skill and care in the provision of the accommodation services where these services are provided by our employees in the course of their employment. For all services which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or for the actual performance of those services.
We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected; or
- the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
- 'force majeure' as defined in clause 10 above
Where we assist you in booking additional services we are not recommending or endorsing a particular provider and we can offer you alternative provider information if required. Where we facilitate the purchase of additional services such as ski hire, ski lift passes, or ski lessons we are not liable for the acts and defaults of the third parties who provide those services, including, without limitation, transfer companies, ski hire providers or ski lift providers. Therefore, providing we have selected the agent or supplier with reasonable skill and care, we will have no liability to you for anything that happens during the provision of such arrangements or any acts or omissions of the agent or supplier or others
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange for you during your stay. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay you in the event that we are found liable to you on any basis to twice the cost paid by the person(s) affected.
13. Website information and accuracy
The information contained on our website or in our other promotional material is believed to be correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check. Chalet plans and resort maps should only be used as an indication of layout. Scale and dimensions are subject to error and furniture and room arrangements are subject to change. Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. You should bear in mind that in relation to the information given about the resort and certain of the facilities available within resort, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control.
Should a problem arise during your stay, we request that you inform our staff in resort at the time the problem arises so that we are provided with the opportunity to deal with the problem. If you fail to do so you deprive us of the chance to investigate your complaint and to do our best to rectify any problems. If we are unable to resolve matters whilst you are away and you remain dissatisfied, you must write to White Mountain Chalets Limited, Unit 9, Woodbury Business Park, Woodbury, Exeter, EX5 1AY within 14 days of your return from holiday, giving all relevant information. If you fail to follow this simple complaints procedure, your right to claim compensation will be affected or even lost and we regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause.
It is a condition of booking that all persons named on the booking have insurance which provides sufficient travel and winter sports insurance cover. As a minimum, such insurance should cover medical costs, mountain rescue and emergency repatriation, third-party liability, travel disruption, cancellation or curtailment of your trip as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons) and personal effects. Cancellation cover should, at the very least, cover the full cost of your booking. Insurance policies usually specify the maximum amount covered in the event of any loss or damage and most do not cover mobile telephones and some may have exclusions for certain “extreme” sports. Please read your policy details carefully and take them with you on holiday. It is your sole responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs, including, without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy.) We cannot accept responsibility if do not take out adequate travel insurance or where any losses exceed the amount for which you can claim under the relevant policy.
16. Passport, visa and health requirements
You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking, and in good time before, and close to departure. Requirements may change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the covid-19 situation. You must also keep up to date with this information while you are away.
You are responsible for ensuring that all applicable requirements are complied with. If you attempt to travel without fully complying with all requirements, you are likely to be refused boarding on your flight or other transport. In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.
It is the responsibility of the person who makes the booking to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8.
In the event that you or any member of your party has not been vaccinated against covid-19, either at all or in compliance with the applicable requirements, you may be unable to enter your destination country(ies) or to access certain services (which may include, for example, indoor facilities such as restaurants and museums) and may encounter other difficulties. You will not be entitled to cancel (without payment of cancellation charges) or receive any refund and we will not have any responsibility for any costs or expenses you suffer as a result in any such situation.
17. Arrival and departure information
You should plan to arrive at your chalet accommodation after 4pm on arrival day and leave by 10am on your departure day. We ask that you are out of your bedrooms by 9am. If you wish to leave luggage at the chalet before 4pm on the arrival day, this can be arranged but we ask that notice is given prior to the date of your scheduled arrival.
18. Use of hot-tub, sauna and hammams
The use of any hot-tub, sauna or hammam in our accommodation is at your own risk and in accordance with the instructions and safety notices provided at the chalet accommodation. We cannot accept any responsibility for any accidents or injury sustained whilst using these facilities unless caused by our negligence. Children must be supervised at all times. Hot-tubs are normally out of use for at least one day per week while they are cleaned and refilled. Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your stay, and do not offer compensation for inconvenience or curtailed use in such an event.
19. Special requests and medical conditions /disabilities / reduced mobility /allergies / special dietary requirements
If you have any special request, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your invoice.
Our arrangements may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
Should you suffer from any medical condition, disability or significant reduction in mobility which may affect your booking (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability or reduced mobility which may affect your booking develops after your booking has been confirmed.
We have a well-developed food allergy policy in place, with a view to avoiding any allergic reaction incidents, and shall exercise reasonable care to avoid specified food and drink ingredients if special diets are agreed at the time of booking and confirmed in writing (by email or registered post) at least 14 days prior to the scheduled arrival date. However, in choosing to stay with us, you accept that no food allergy system can ever provide a 100% guarantee against any contact with a specified foodstuff; that items such as eggs, dairy products and nuts are constantly present in chalet kitchens and dining areas; that our staff cannot police what snacks third parties, including other guests, may bring into contact with the allergic person. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or request this.
Extreme Food Allergies: where a food allergy is so severe that the slightest exposure to the substance in question could cause a life-threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff - such as by smell alone, or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We then reserve the right to advise you that, in our considered view, the controls we are able to implement in the ski chalet environment are insufficient to guarantee the relevant person’s safety, in which case, should the relevant person (or in the case of a child, it’s legal guardian) choose to proceed with the booking, that person does so entirely at their own risk, and would be asked to confirm this in writing in order to confirm the booking. If you fail to advise us of a known extreme allergy at the point of booking, you will be in breach of contract, and we will therefore have no liability to you or any other person in the event of any incident.
20. Internet access
Complimentary internet access via WIFI is available in our chalets main living areas (and in most bedrooms). Please note, however, that we cannot guarantee continuous and uninterrupted internet connection due to technical circumstance out of our control. Internet is intended for straight-forward web browsing and checking of e-mails, it is NOT for live streaming or downloads (including music & films).
21. In-resort purchases
Payment in resort for additional services or concierge whilst you are with us must be made at the point of booking in local currency cash or by card payment in sterling (converted using the daily UK post office rate).
Our properties do not have safes for securing guests’ valuables, and it is unusual for chalets to be locked during the day or overnight, or for there to be locks on bedroom doors. We cannot be held responsible for the damage to, loss of, or theft of personal belongings or ski equipment from any chalet accommodation (see also clause 15 (Insurance)).
Smoking is prohibited throughout our chalets. A guest who breaches this policy will be liable for any cleaning costs resulting from such breach and accepts liability for all consequential damages sought against us by its other guests and/or the property owners.
We do not ordinarily permit pets in our properties. However, in certain circumstances and in certain chalets, we are able to accept well-behaved dogs, provided this is agreed in writing in advance. In such circumstances a cleaning/damage deposit will be required..
Please note that it is not possible for us to child-proof our chalets, and that children, their behaviour and their safety, remain the sole responsibility of their parents/guardians at all times.
26. Travel agent bookings
If you book your arrangements through a travel agent they will act to pass information from you to us and vice versa. They will also receive payment from you for your booking. We are not responsible for any advice given to you by your travel agent that did not originate from us.
27. Deferral of booking
For any booking for the winter season 2022/2023, where the FCDO in the UK and/or any other governmental agency in the country you reside determine that travel to France is not permitted or advisable due to restrictions put in place to deal with the Covid-19 Pandemic, and/or that France refuses entry to non-residents at the date of travel, and/or the ski area of the Three Valleys is closed due to the Covid-19 Pandemic, which means you are therefore unable to travel to your chalet and enjoy a ski holiday as planned, and your travel insurance will not refund the cost of your stay with us we will permit the value of monies paid to the us for the accommodation to be deferred to a booking in winter 2023/2024.
Headings within these booking conditions are for reference purposes only and all images are intended to give a general impression only.